FAQ
Frequently Asked Questions – Payment, Ordering, Security, Service, Warranty & Contact at Bloom London
Payment
Payment Options in Our Online Shop
All prices for products sold via www.bloomlondon.uk include VAT.
Accepted Payment Methods
At Bloom London, you can always pay safely and conveniently using:
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Credit card (American Express, MasterCard, Maestro, VISA)
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Shopify Payments
How do I pay with a credit card?
When paying by credit card, simply enter:
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Your card number
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The exact name on the card
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The expiration date
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The 3-digit CVC code
Your details are fully encrypted via SSL servers and protected against third-party access. The payment amount will only be charged once your order is shipped.
Secure Payment Guarantee
Shopping at Bloom London is always 100% secure.
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All personal and payment data is encrypted via SSL technology.
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We comply with strict data protection laws (GDPR).
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Your information is never shared without your explicit consent.
Ordering
Will I receive a confirmation of my order?
Yes, every completed order is confirmed by email with a detailed order confirmation.
What can I do if I have payment issues?
If your payment does not go through:
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Clear your browser cache and cookies.
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Re-add the product to your cart.
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Try to complete the checkout again.
Still having issues? Contact us at info@bloomlondon.uk and we’ll assist you directly.
Can I cancel an order?
Yes, you can cancel your order by emailing info@bloomlondon.uk before 5:00 PM on the same day the order was placed. Please include:
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Your full name
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Your order number
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Your order date
Important: If your order is already processed, cancellation is no longer possible. In that case, you can return the package once it is delivered.
Service & Warranty
At Bloom London, we stand for quality and reliability.
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If a product shows a defect not visible at purchase, you must report it within a reasonable timeframe after discovery.
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If, in our assessment, the defect is not caused by normal wear, misuse, or lack of maintenance, Bloom London will repair or replace the item within a reasonable period.
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If the product is misused, altered, or not maintained according to instructions, you will not be entitled to repair, replacement, or compensation.
Please note: Damage to glass, straps, crowns/stems, and batteries is not covered by the manufacturer’s warranty. However, your statutory warranty rights as a consumer remain fully valid.
Contact
Do you have questions about your order, payment, or warranty?
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Email us at info@bloomlondon.uk
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We aim to respond as quickly as possible, always within 2 business days
At Bloom London, your satisfaction comes first.
